Are you having connection problems with My Phonak App
We worked out that in most cases following the following stages and remembering to restart after each stage solves connection problems .
- Check that your phone has an operating system of android 10 or above
- Clear phone memory of all previous pairings and settings for Bluetooth and My Phonak APP - restart
- Connect to Bluetooth – restart
- Download new version of My Phonak APP – restart
- Pair to app - restart
if this does not work you need to contact audiology for a repair appointment to get the settings for your hearing aids checked/ saved.
If you don't understand any of this or would like help to go through the stages please contact Rosie - rosie@deaflink.org.uk
